I am a graduate student at Central Washington
University studying Organizational Development. As part of my thesis work, I
am developing a method to assess reporting of performance measures for
state government.
The poulation of the study will
be customers, clients, and stakeholders of a state agency. The
purpose of the study is to to assess their knowledge/awareness,
attitudes and opinions of performance
measurements as well as obtain feedback on what method of reporting best
suits their needs (i.e. graphic, numerical, etc).
Does anyone know of a similar study that has been
conducted or that is being conducted; such as a survey? Or,
perhaps someone has suggestions that might provide insight into this
type of study. Any help is appreciated.
--DT North, Central Washington
University