RE: Info. On Developing Performance Measurers

["Lois Heldenbrand" <HeldeL@mail.health.state.mo.us>]

Sally:

Perhaps we could meet and talk about this some time soon.  Although the on time and budget measures are critical what about quality measures and measures of the effectiveness of the building design in enabling employees to do their work, ergonomic measures.  We are in a leased building that lacks the insulation between the bathroom and conference room to protect against noise.  What about measures of asthetic value i.e. is it an attractive building that fits with the landscape and terrain or is it a "box" that was cheaply constructed?  This may or may not be what you are looking for.  These are also customer satisfaction measures that go beyond engineering specs into functionality of the space.   

Opinion:  D & C folks need to spend some time in buildings after the project is completed to discover how functional the building really is.  They need to watch people working in their buildings.  Your customers can help you pick relevant measures in this area if you really want to begin measuring things like this. LH

Lois Heldenbrand
Strategic Planning 
912 Wildwood
Jefferson City, MO 65102

Phone:  573-522-6987
FAX:   573-751-6041

>>> "Paul Epstein" <epstein@pipeline.com> 07/05/01 09:13PM >>>
To Sally Simpson, State of MO:

If your design, construction, & project management software gives you a good
handle on performance vs. budget & schedule for your projects, then I'd say
your already on top of the most important stuff for capital project
management.  It sounds like you can use your software to report on measures
such as:

1. No. [and Percent] of projects on time [or within N weeks of schedule]
2. No. [and Percent] of finished projects completed within budget [or within
X% of budget]
3. No. [and Percent] of progressing projects projected to stay within budget
[or within X% of budget]
4. Combination of #3&4: No. projects completed or projected to stay within
budget [or within X% of budget]
5. Total Percent [and dollars] Project Budget Overruns

I would suggest inlcuding the time and cost of all design review,
contrsuction inspection, & project management activities in the overall
project plans & budgets developed with your design, construction, & project
management software, and then tracking those activities as part of your
overall time & cost performance as part of measures shown above.  So your
project schedules & budgets would not just include contractor (or in-house)
design & contruction time & cost, but also the time & cost for all the
design review, inspection, & project management efforts of State staff.  I
presume your software is robust enough for you to code those activities so
you can cull them out for separate analysis, and see how much design review,
inspection, & project management effort contributes to the
timeliness/lateness and amount over/under budgets that projects run,
project-by-project and division wide.

I hope that's helpful.

--Paul Epstein
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Epstein & Fass Associates (www.epsteinandfass.com)
140 Nassau St., Suite 9C, New York, NY 10038
Phone: 212-349-1719  Fax: 212-349-4054  e-mail: epstein@pipeline.com 

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