Fw: Book Announcement: PERFORMANCE MEASUREMENT: GETTING RESULTS

["Dean Mead" <dmmead@email.msn.com>]

Hi there--thought you'd find this interesting if you didn't already know of
it.

-----Original Message-----
From: Glenn Popson <gpopson@ui.urban.org>
To: APPAM-L@post.queensu.ca <APPAM-L@post.queensu.ca>
Date: Monday, November 22, 1999 2:21 PM
Subject: Book Announcement: PERFORMANCE MEASUREMENT: GETTING RESULTS


The Urban Institute Press is pleased to announce the release of
PERFORMANCE MEASUREMENT: GETTING RESULTS, by Harry P. Hatry.

This book, by a pioneer in the field of public management,
synthesizes more than two decades of work into a comprehensive guide
to performance measurement.  Hatry explains every component of the
process, from identifying the program=s mission, objectives,
customers, and trackable outcomes, to finding the best indicators for
each outcome, the sources of data, and how to collect them. He
explains the selection of indicator breakouts and benchmarks for
comparisons to actual values and suggests a number of uses for
performance information.  All this, along with numerous charts,
tables, real-life examples, and clear definitions, make this the
performance measurement bible.

PERFORMANCE MEASUREMENT is 8 ½" x 11", 280 pp. (with index)--$28.00
paperback (ISBN 0-87766-692-X).  To order call toll-free
1-877-UIPRESS; fax (202) 467-5775; e-mail pubs@ui.urban.org.  For more
information visit the Urban Institute's web site:

http://www.urban.org/pubs/pm/index.htm

Examination and review copies are available: contact Glenn
Popson at (202) 261-5744, e-mail gpopson@ui.urban.org.


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